Apple Music Unlocker FAQs

Q1: What's the limitation of a free trial version?

All software on our websites is available for free download. You can first download the free trial and decide whether to purchase the full version after a full evaluation.

Apple Music Unlocker only allows you to convert the first 3 minutes of each audio file. If you need to convert the whole song, you need to register the software.

You can try this software for free within 30 days. When the 30-day free trial period ends, you will need to purchase the full version to continue using it.

Q2: How long does it take to receive my activation code?

Generally, the activation code will be automatically sent to your purchased email immediately after the payment. If you can not find the code in your mailbox, please check your SPAM file folder. If you do not receive your activation code within 24 hours, please contact us via and we will reply to you ASAP.

Q3: How to activate the software?

First, you need to download, install and run Apple Music Unlocker on your Mac/Windows computer.

Then, enter your email and the activation code on the software to activate your account.

If you have any questions when activating the software, please feel free to contact our support team(mailto:

Q4: Why is the license key I entered invalid?

If the software shows that the license key that you entered is invalid, you might have purchased the wrong version of Apple Music Unlocker. For example, if you're using a Mac but accidentally purchased the Windows version, the activation will fail. If you have purchased the wrong version, please contact for assistance.

Q5: Can I quit launching iTunes automatically?

Apple Music Unlocker needs to work with iTunes. It's necessary for iTunes to play the files in the background during the whole conversion process. So please do not quit iTunes, otherwise, the conversion will be failed because of the playing interrupted.

Q6: How to Solve Apple Music Unlocker for Mac accelerated version failed to convert songs?

Here are the solutions:

  1. 1. Make sure all songs you need to convert can be played on iTunes.
  2. 2. Make sure the name of the playlist is unique!
  3. 3. The song name cannot have special characters, it is recommended to modify the music name in iTunes before converting.
  4. 4. Songs that failed to convert need to be converted separately.
  5. 5. Use Uninstall Audio Device in the menu bar, then restart the software and restart iTunes. If it still does not work, restart the computer after repeating the steps.
  6. 6. If possible, make sure that the driver only retains the AMC Audio Device driver. The driver can be deleted in the/Library/Audio/Plug-Ins/HAL directory.

Q7: Why does the converted audiobook fail to be uploaded to the iCloud library?

Before you sync the converted audiobook file to Apple Watch via iCloud music library, please cut the long audiobook into a small file. Because if the file size is larger than 200MB, you won't be able to sync the music. Here is why:

Please read this guide from Apple Support:

It suggests that:

Only songs smaller than 200 MB or shorter than 2 hours are added to the iCloud Music Library.

You can try to use Audacity to cut the long audiobooks into small files. Some of our customers had found this solution and they sent us this feedback. So you can have a try. It's free software that is easy to handle.

Q8: How to solve the "Playback error" problem when converting?

If you see this error, please:

  1. 1. Update iTunes to the latest version.
  2. 2. Most importantly, make sure you've downloaded all the iTunes songs or Apple Music songs on your computer (local folder). If an Apple Music track hasn't been downloaded in iTunes, a small download button will be displayed on the iTunes Music library. You can also find the downloaded Apple Music on Windows 7/8/8.1/10 from \Users\username\Music\iTunes\Apple Music.
  3. 3. Please try to authorize iTunes on your computer again. On your iTunes, click Account > Authorizations > Authorize This Computer... Then, log in with iTunes with Apple ID and password again and restart Apple Music Converter. Please enter the Apple ID and password that you use to subscribe to Apple Music.
  4. 4. Please make sure that you are using the latest version of Apple Music Unlocker. If you are not sure, you can directly update your software by downloading it from our official website.