Video Downloader FAQs

Q1: What's the limitation of a free trial version?

All software on our websites is available for free download. You can first download the free trial and decide whether to purchase the full version after a full evaluation.

Video Downloader only allows you to download 10 UHD full videos in 2K, 4K, and 8K. You can try this software for free within 15 days. When the 15-day free trial period ends, you will need to purchase the full version to continue using it.

Q2: How long does it take to receive my activation code?

Generally, the activation code will be automatically sent to your purchased email immediately after the payment. If you can not find the code in your mailbox, please check your SPAM file folder. If you do not receive your activation code within 24 hours, please contact us via and we will reply to you ASAP.

Q3: How to activate the software?

First, you need to download, install and run Video Downloader on your Mac/Windows computer.

Then, enter your email and the activation code on the software to activate your account.

If you have any questions when activating the software, please feel free to contact our support team(mailto:

Q4: Why is the license key I entered invalid?

If the software shows that the license key that you entered is invalid, you might have purchased the wrong version of Video Downloader. For example, if you're using a Mac but accidentally purchased the Windows version, the activation will fail. If you have purchased the wrong version, please contact for assistance.

Q5: How many videos can I download at once?

There is no limit to the number of downloads. You can batch download all the videos you want at the same time.

Q6: Why do I fail to download the video?

If you fail to download a video, it may be that the product does not currently support the site. Please check the supported websites on our official page. What's more, please make sure that you can watch that video on the website.

If you still can not download the video, please contact us via